Please find below a selection of frequently asked question.

How much does it cost?
S4 Facility Management prices can vary due to area, duration, condition of premises and frequency. 

How do I pay?
Regular office and contract cleaning services are invoiced monthly any paybale by BACS. You agree to make payments to the agency on a monthly basis 30 days after the receipt of invoice which is issued at the beginning
of each cleaning month.

How can I trust your cleaners?
Our interview and vetting procedures help us ensure all our staff are dependable, discreet, trustworthy and
friendly. We take this responsibility very seriously, because our customers’ peace of mind is of the highest
priority here at S4 Facility Management.

How long will each clean take?
This depends on a number of factors: size of premises; number of rooms,etc.
After your premises have been
cleaned once, that price and consistency will remain the same week in week out!

What about access to my home?
You can provide S4 Facility Management with a key to your premises. The key will be treated with the care and security it deserves, and it will be stored and handled with control and discretion at all times. Alternatively, if you
wish to be at your workplace when our cleaners are there then that’s ok too!

Are you insured?
We certainly are! To provide our customers with complete peace of mind, all the cleaning services that S4 Facility Management offer are fully insured for accidental damage over £250.

What training do you provide to your team members?
All our team members are fully trained in hygiene colour coding. ensuring that different cloths are used in different areas of your premises - WC only (red cloth), baths, sinks and showers (yellow cloth), kitchen (green cloth), furniture (blue cloth). All our team members are also given guidance on the safe use of potentially hazardous cleaning chemicals to avoid damage to interior surfaces, and for their own protection and that of your family. All we ask is that you instruct our team member in the operation and safe use of your own equipment (eg vacuum cleaners, floor polishers etc).

If there is a problem, who can I call?
Simply contact our office – either by phone or email – and we’ll work with the cleaner to quickly correct the
problem. If you’re not happy then neither are we, because we always want happy customers at S4 Facility Management!

What makes S4 Facility Management different from other cleaning companies?
We are a family-run business offering a personal touch, service with a smile, and extremely good cleaners.
Fact. We really want to build trust and strong relationships with all our customers and provide you with the
best possible cleaning service, and we do everything in our power to make sure that happens. You’re not
just an ‘address’ to us (as you’ll find with some other cleaning companies!), you’re a valued customer who
is trusting us to provide a reliable and professional service. We want you to be pleased every time you open
your front door and find your premises have been professionally cleaned – and then we want you to tell all your
colleagues about us.

What is the difference between S4 Facility Management and a housekeeper or independent cleaning person?
S4 Facility Management services are fully insured, so you are protected against theft, accidental breakage or cleaning accidents inside your premises. Many independent cleaners may not have suitable insurance or they may have none at all. We will also collect regular customer satisfaction information to help ensure our S4 Facility Management clients always receive the best possible service.